Lietuviškai 
Return policy and exchange rights
This return policy explains how product returns and online store returns are processed. Under this policy you may return or exchange an item within 14 days from the delivery date. During this period you can:
- Exchange the item for another product.
- Return the item and receive a refund.
All private customers have the right to use this return policy within 14 days from delivery, provided that the product’s condition and packaging are unchanged. Personalized items cannot be returned.
Return policy conditions
- The item must not be worn or used.
- The item must be undamaged, retain its value and original appearance.
- The item must be returned in its original packaging with labels and protective films intact. This does not apply when returning faulty or defective items.
- The return request form must be completed. The electronic form is available here.
Notice of withdrawal
The customer may withdraw from the purchase by submitting a completed withdrawal form or by sending a written statement confirming the decision to cancel the contract according to the return policy.
Refunds
Refunds are processed within 14 days after the returned items have been received. The seller may withhold the refund until the item is returned. The customer covers direct return shipping costs. Shipments sent with “payment upon delivery” will not be accepted.
If returning a faulty item, include or attach a photo or scan of the shipping cost receipt. These costs will be refunded to the same account used for purchase.
Condition of returned items
Returned items must be unused, undamaged and retain full commercial appearance. Customers must prove compliance with the return policy requirements under the Civil Code.
Return shipping
Items can be returned via LP Express (Ežero g. 3, Kaunas – LIDL) or via Omniva (Raudondvario pl. 284A, Kaunas – MAXIMA).
Sender: Your name, phone number, email.
Recipient: Soullemoon, +37060850096, info@soullemoon.com.
Returning quality goods
Quality goods are returned following Government Resolution No. 697. Delivery and return costs are not compensated. If the item was not used and retains its original appearance, it may be returned within 14 days according to our return policy.
Returning faulty goods
If the item is faulty due to manufacturing defects, we will replace it or refund the payment. Shipping costs for faulty items are compensated when a receipt is provided.
Product warranty
A 1-year warranty applies to manufacturing defects. The warranty does not cover wear, improper use or customer-caused damage.
Consumer dispute resolution
Disputes are handled by the State Consumer Rights Protection Authority: www.vvtat.lt. EU online dispute resolution platform: http://ec.europa.eu/odr/.
For return policy questions, contact us at +37060850096 or info@soullemoon.com.
Return policy and return conditions in our store
This return policy provides detailed information about product returns, return conditions and online store returns. The purpose of this policy is to ensure clarity for customers who want to understand how returns are handled in our store. The return policy describes how online store returns work, how refunds are processed and what conditions must be met for product returns.
Product returns in our store must follow strict return conditions: original packaging, unused items and preserved commercial appearance. These return conditions help maintain transparency and structure in online store returns. The return policy also clarifies that store procedures include accurate evaluation of product condition before accepting returns.
The online store returns process is designed to be clear and consistent. The store evaluates returns based on return conditions and legal requirements. Product returns that meet the return conditions are processed quickly, while faulty goods are handled separately to ensure fairness. This helps customers understand how the store manages returns and protects their rights.
Customers can use the delivery information page for related topics or explore jewelry collections on our partner site Zavinga.lt. More details about hallmarking are available at prabavimorumai.lt.
The goal of this return policy is to support safe online store returns and ensure that customers clearly understand all return conditions when using our store.
