Terms and conditions of use

Terms and Conditions

These Terms and Conditions define the rules for purchasing products, using the Soullemoon website and interacting with its services. The Terms and Conditions apply to all visitors and customers who browse or place orders.

1. General Provisions

1.1. These Terms and Conditions constitute a legally binding document establishing the rights, obligations and responsibilities of the Buyer and the Seller when purchasing goods in the online store.

1.2. The Seller may modify the Terms and Conditions at any time. The Buyer is informed on the website.

1.3. The Buyer may purchase if: (1) they are an adult with full legal capacity; (2) minors aged 14–18 with parental consent; (3) legal entities; (4) authorised representatives.

1.4. By confirming the Terms and Conditions, the Buyer confirms the right to purchase.

1.5. The contract is considered concluded when the Buyer clicks “Confirm order”.

2. Personal Data Protection

2.1. The Buyer may make purchases with or without registration.

2.2. Required data: full name, delivery address, phone number, email.

2.3. By confirming the Terms and Conditions, the Buyer agrees to data processing.

2.4. The Buyer agrees to receive notifications necessary for order fulfilment.

2.5. The Buyer must protect login details.

3. Buyer Rights and Obligations

3.1. The Buyer has the right to purchase according to the Terms and Conditions.

3.2. The Buyer may withdraw from the contract within 14 days if the product is unused.

3.4. The Buyer must accept the goods and pay the price.

3.6. Login details may not be disclosed to third parties.

4. Seller Rights and Obligations

4.1. The Seller must ensure proper website functionality.

4.2. If harmful activity is detected, access may be restricted.

4.4. The Seller delivers goods to the specified address.

5. Ordering, Prices, Payments

5.1. Purchases can be made at any time.

5.2. The contract becomes valid when the order is confirmed.

5.3. Prices are shown in euros, including VAT.

5.4. Payment methods: credit or debit card, Apple Pay, Paysera, bank transfer.

6. Delivery of Goods

6.1. The Buyer must specify an exact address.

6.3. Goods are delivered by a courier.

6.6. The Buyer must report any discrepancies immediately.

7. Product Quality and Warranty

7.1. Product properties are shown in product descriptions.

7.2. Colour or shape differences due to screen settings are not defects.

7.3. Some goods may include a warranty.

8. Returns and Exchanges

8.1. Returns follow applicable law.

8.2. A return request must be submitted within 14 days.

8.3. Goods must be unused and undamaged.

9. Liability

9.1. The Buyer is responsible for the accuracy of submitted data.

9.3. The Seller is not liable if losses occur due to ignoring instructions.

10. Final Provisions

10.1. The Terms and Conditions are based on Lithuanian law.

10.2. Disputes are resolved through negotiation or court.

Additional assistance regarding the Terms and Conditions is available through the contact page. Company information can be verified via the Lithuanian Centre of Registers.

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